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Sexual Health and Contraception Services

Sexual Health and Contraception services are offered a range of location across London Borough of Hounslow…

Quote / Testimonial:
Sexual Health Hounslow has three clinics across the London Borough of Hounslow and offers same-day appointments and routine appointments, both booked by calling the call centre on 020 8321 5718 from 8:00 am Monday to Friday or online.

Lilie Hub

  • Treatment for a diagnosed sexually transmitted infection
  • Pre-Exposure Prophylaxis (PrEP)—start or repeat
  • Contraception—start or repeat (including implants and IUD/IUS fitting or removal)
  • Follow-up with doctor or nurse
  • Health adviser advice or information
Sexual Health Website

Under 18s or in an emergency

Under 18s or in an emergency, you can book a same-day appointment at a Sexual Health Hounslow clinic or come in during clinic opening hours (if coming in without an appointment, please arrive no later than 1 hour before we close).

  • Emergency contraception—needs to be started within 5 days of unprotected sex
  • Post-Exposure Prophylaxis (PEP)—needs to be started within 72 hours of exposure
  • Sexual assault within the last 7 days
  • Under 18 years old
  • Care experienced (Topaz)

Sexual Health London (SHL) – free home STI testing kit

Sexual Health London is an online sexual health service for people without symptoms. If you do not have any symptoms, register and complete the online consultation. If the service is right for you, a free kit will be posted out. You will need to take your own samples and return them by post for testing. The results will be available in a few days.

Sexual Health London • SHL.UK

Hounslow Pharmacies

Hounslow Pharmacies offer a range of Sexual Health services for Hounslow residents:

  • Emergency Hormonal Contraception
  • Free Chlamydia testing kits for 15- to 24-year-olds
  • Free condoms for under 25s with The C-Card Scheme

Hounslow – Come Correct

Pharmacies offering services are here: Sexual health at your local pharmacy — Chelsea and Westminster Hospital NHS Foundation Trust.

Clinics we offer at our GP surgery

We provide a range of services and clinics.

The following clinics are available at our surgery by appointment:

  • Baby Immunisations
  • Blood pressure and urine checks
  • Cervical smears
  • Childhood immunisations
  • Chlamydia screening for Under 25s
  • Coil and Implant for Contraception
  • Chronic disease management
  • Cryotherapy
  • Ear syringing
  • Family planning advice
  • HIV Testing
  • Minor injuries
  • Sexual Health Screening (for those with no symptoms)
  • Skin Surgery
  • Removal of stitches
  • Registration health checks
  • Travel Advice and Vaccinations

Unpaid Carers Support

Get support if you’re someone who cares for a relative or friend.

Bereavement Services

Coping with bereavement and grief.

NHS Talking Therapies self-referral

NHS talking therapies (formerly IAPT), for anxiety and depression is provided by West London NHS Trust and offer evidence-based therapies for people over 18 who have a GP or live in the London Borough of Hounslow. 

They can help you with common problems like stress, anxiety and depression. It could be that you’re feeling low, having trouble sleeping, or feeling frightened. These are all things that they can help with.  

They offer a range of treatments either online, over the telephone, web-based or in person. There are also a number of different formats such as groups, workshops, couples therapy or individual therapy. They aim to provide individuals with a choice of time, day and location suited to the needs of the individual in a timely manner.

How to access this service 

You can ask for a referral from your GP or any other health or social care professional. They will fill in a form explaining how you are feeling. 

You can also refer yourself online. You can find out how to refer yourself and more information about the service here https://www.westlondon.nhs.uk/our-services/adult/iapt/iapt-hounslow.

Chargeable Services

Please review our list of non-NHS work that we offer at our GP surgery, which attract a fee. This includes certificates, forms, medical examinations and various travel vaccinations.

List of our fees

Why does my doctor charge fees?

When your doctor is asked to give medical information about you in the form of a report, letter or certificate, the request kick starts a series of processes.

This takes time and is not always straightforward or simple to complete. Some of the information is not available easily and will mean the doctor has to sort and select the right information for the request.

The doctor also must establish who is funding this work and if it is not part of their NHS work, agree a fee for this.

Many patients see their doctor as the embodiment of the NHS and all that it provides – free care at the point of delivery. However not all work doctors are asked to do is paid for by the NHS and many GPs are self-employed.

This means they must cover their time and costs – staff, buildings, heating, lighting, etc – in the same way as any small business. The NHS only pays for NHS work, any work outside of the NHS must be funded by other means and this is why fees are charged.

Your doctor receives large amounts of request and which is often to do with whether your general health allows you to do something e.g. to work, receive benefits, drive, play sport, attend school, own a house, a firearm or it is for insurance, court or other medico-legal reasons.

All requests will vary in complexity, volume and consistency ranging from signing a certificate which can take minutes, to an in-depth report with an examination that can take hours.

When your doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.

In order to complete even the simplest of forms, they may have to check your entire medical record (some of which may not be accessible on a computer or on site).

Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police.

Your doctor is inundated with work. They have to balance their time with treating the sick, keeping their practice afloat and making sure they are doing all of this safely and within their professional duties as a doctor.

With certain exceptions written within their contract, doctors do not have to carry out non-NHS work. However, many choose to for the benefit of you and other families they treat.

Where a doctor chooses to undertake the work, we advise them to inform and always agree a fee in advance of undertaking work.

Should their volume of work prove to be greater or more complex than expected, the doctor will contact you to discuss how to proceed.

– Not all documents need a signature by a doctor and can be done by other professionals. Please check the form and accompanying guidance as you may get a quicker response that way.

– If you have several forms requiring completion, present them all at once and ask your doctor if he or she is prepared to complete them at the same time to speed up the process.

– Do not expect your GP to process forms overnight. Urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this will cost more.

– Don’t book an appointment with your doctor to complete forms without checking with your doctor’s administrative staff as to whether you need to or not.

Get test results

General Information about Test Results

When you attend a test of any kind, you will be told how long you should expect to wait for the results.  This is a guideline, and we ask that you wait this time before checking for your results.

Please note that we have a strict policy regarding confidentiality and data protection. We will only give test results to the person they relate to unless that person has given prior permission for their release or if they’re not capable of understanding them.

There are different ways you can access the results of tests that have been done at our GP surgery.

  • You can use your SystmOnline account (or the Airmid app) and access the results from there. Please note that results are only available once the doctor has reviewed them. If you don’t have access to your record online, please request this in your online account or ask our reception team for help, ideally after 2 pm.
  • You can telephone the practice by 020 8630 1680

Please note that the results of tests carried out during hospital visits are not normally sent to the practice.

Why have I been asked to have a repeat test?

If a doctor asks you to have a repeat test, it is usually because:

  • The result was borderline or unclear, and the doctor wants another sample to monitor the situation or to re-check the results.
  • The result is abnormal, and the doctor cannot interpret the result without further tests and has asked you to come in for more tests.

Please do not worry if the doctor has asked you for a repeat test.  The doctor will speak to you or request to see you directly if they need to discuss the results.

Get a sick note for work

The NHS provides sickness certification only after seven continuous days of illness.  If you need a sick note to cover this period of sickness you should complete a Self-Certification (SC2) form which is available from your employer or on the HMRC website.

Please contact the GP surgery as you normally would for a routine appointment as it may be necessary to arrange to discuss your request with a GP.

No. You do not need to see your GP again to be ‘signed back to work’.

Can I go back to work before the end date on my fit note?
Can I get a fit note without seeing a healthcare professional?
Taking sick leave
When do I need a fit note?

Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

If you are registered with our GP surgery, you can access some health services online. This means you can do some tasks when it is better for you and avoid telephoning the practice. 

Do you need support in using online services? Find out what support is currently available to help you get online

Non-urgent advice: Did you know an NHS login is really useful?

We recommend that all patients wanting to use online services set up their NHS login.  You can use this login to access your NHS account either via the NHS app on your smartphone or tablet or through the NHS website.  You can also use this login to access other GP online services used in Hounslow. 

Find out more about how to set up your NHS login on the NHS website:
https://www.nhs.uk/nhs-services/online-services/nhs-login/

What can you do with your NHS account?

Access to your NHS account helps you carry out important tasks. You can:

  • order repeat prescriptions
  • book appointments
  • view your health record
  • see test results
  • register your organ donation decision
  • view your NHS number

Through your NHS account you can also access some other services.  For example, Patient Knows Best and e-Referral (see below).

GP online services used in Hounslow

SystmOnline and Airmid

SystmOnline is what patients see when they log in to their GP’s online services directly. It is the part of the local clinical system that patients can access. It offers some of the same services as the NHS account and app, plus some additional options if your GP has chosen them.  Airmid is the app version of SystmOnline and, like the NHS app, you can download it on your smartphone or tablet.

Which online service or smartphone app is best for you?

Do you need both an NHS account and the NHS app and SystmOnline and the Airmid app?

Here are lists regarding Airmid and SystmOnline of a few points that might help you decide.

NHS App

  • Through the NHS app you can do common tasks like order repeat prescriptions, book appointments and view your health record.
  • The NHS app also allows you to access some of the additional national or local online services directly.  This means you don’t need to log in to a separate website.
  • So, if you want to use an online service like Patient Knows Best, you may find it more convenient via the NHS app.

Read more about what you can access via the NHS App.

Airmid App

  • The Airmid app is provided by TPP which is the same company as our clinical system SystmOne, and patient access SystmOnline. This means that there are some extra tools you may be able to access, depending on your GP surgery’s take up of the services.
  • You may be able to complete a video consultation with your GP surgery team, connect some wearable health devices and record important readings straight into your medical record.
  • Your GP surgery can also send you personal health surveys to complete on the app.  These can help them understand if they need to speak to you about existing or potential health conditions.

Having trouble with Airmid?

Read more about what you can access via the Airmid App.

PATCHS

You can use PATCHS to contact your GP surgery online, usually during surgery hours.  Answer a few simple questions and PATCHS can get you the help you need, either by providing relevant information or by sending a request to your GP surgery, which will respond in surgery working hours.

You can use PATCHS through the GP surgery website or download the PATCHS app.

PATCHS should not be used in an emergency.    

Find out more about PATCHS

Patient Knows Best (aka Care Information Exchange)

The Care Information Exchange helps ensure that health and care professionals and the patient have access to more complete information in order to provide better care. It will enable you to see and exchange information with your health and care professionals.

You can access Patient Knows Best through your NHS account/ NHS app.

Find out more about Patient Knows Best (Care Information Exchange)

e-Referral Service

For some specialist referrals, you can book your appointment yourself online or through the NHS app.  To book you will need the booking reference and access code issued by your GP when you were referred and then you can visit https://refer.nhs.uk/login.

The e-Referral service is not available for all specialist referrals.

Find out more on  https://www.nhs.uk/nhs-services/hospitals/book-an-appointment/

Antenatal Self-referral

Antenatal care is the care you get from health professionals during your pregnancy. It’s sometimes called pregnancy care or maternity care. You’ll be offered appointments with a midwife, or sometimes a doctor who specialises in pregnancy and birth (an obstetrician).

You should start your antenatal care as soon as possible once you know you’re pregnant.

In London you can choose where you have your antenatal care, this will probably be your local hospital.  You can self-refer directly, or if you prefer you can ask your GP. 

If you already know the hospital you want your care from, you’ll find information on their website about how to self-refer.  Otherwise, you can visit the My Health London website and search for hospitals in your chosen area of London.